The Very Cherry Jacket - William Jacket (2024)

RETURN AND REFUND POLICY

Dear Patrons,

At William Jacket, we’re dedicated to ensuring your satisfaction with every purchase. We understand that sometimes things don’t go as planned, and a refund or return is required. To make the return and refund process easy, here’s a complete guide to help you with returns and refunds:

Return:

We want our customers to be satisfied with what they ordered. Still, if you’re not completely satisfied, you can return the items within a week of receiving your order. Please ensure the items are in their original condition and are in their packaging. Your return can be initiated for the following reasons:

• If you have received any defective or broken products, feel free to initiate a return.
• If any items are missing from your order, you can request a return/refund.
• Delivery is later than the promised time.
• Items lost during delivery.

Refunds:

Once we receive your refund request, we’ll process your refund within 5-7 working days. Note that the refund will be issued using the original payment method used at the time of purchase.

Exclusions:

Please note that some items, such as customized products or sale items, may not be eligible for return/refund.

Change of mind after order dispatch is also not eligible for return/refund.

Need Help?

If you have any queries or need assistance with your order, feel free to contact us. We’re here to help and ensure you’re happy with your purchase!

Contact Us

To initiate a return/refund, contact our customer service or email us Sale@williamjacket.com. Our team will contact you as soon as possible and provide you with a return shipping label and instructions on sending the item back.

ORDER AND SHIPPING METHOD

Order Placement

Find the items you want to buy, add them to your cart, and then enter your shipping and payment details. Review your order before checking out.

Order Confirmation

After receiving your order, our team will send you a confirmatory email to your provided email address. Make sure to confirm your order by replying to the mail.

Pattern Cutting

Once your order is confirmed, the pattern cutting is initiated. Also, close attention is paid during pattern cutting if any custom requests are made.

Stitching

After pattern cutting, our skilled millers sew the fabric according to the pattern. This stage is crucial for ensuring the shape and size of your item.

Quality Inspection

After stitching, each item is thoroughly inspected to ensure the quality standards, checking for any issues in the stitching.

Packaging

Once your order is thoroughly checked, it is packaged carefully using quality materials to keep it safe during transit.

Dispatching

Your order is quickly dispatched after quality check and packaging. From choosing the fast-selling method to giving you the shipment tracking number, we do it all for you.

Delivery

Finally, your order arrives at your doorstep, the moment you’ve been waiting for!

Feel free to contact us with any questions or need further assistance.